Privacy Policy

Last Updated: March 9, 2026

HOTCHOWS Digital Shop ("we," "us," or "our") operates the website shops.hotchows.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.

1. Information We Collect

1.1 Personal Information You Provide

When you register, place an order, or interact with our Site, we may collect:

Name, email address, and phone number
Billing and shipping address
Payment information (processed securely by third-party payment processors)
Account credentials (username, password — stored encrypted)
Order history and preferences

1.2 Information from Social Login

If you choose to sign in using a third-party service (Google, GitHub, or Facebook), we receive:

Google: Name, email address, and profile picture
GitHub: Username, email address, and profile picture

We do not receive or store your social account passwords. We only access the minimum information needed to create or link your account.

1.3 Automatically Collected Information

When you browse our Site, we automatically collect:

IP address and browser type
Device information and operating system
Pages visited, time spent, and referring URLs
Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders (including digital product delivery)
Create and manage your account
Communicate about orders, products, and promotions
Improve our Site, products, and services
Detect and prevent fraud or abuse
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

Payment Processors: To complete transactions securely
Service Providers: Hosting, email delivery, and analytics services that help us operate the Site
Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures including:

SSL/TLS encryption for all data in transit
Encrypted password storage (bcrypt hashing)
Regular security updates and monitoring
Restricted access to personal data

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

5. Cookies

Our Site uses cookies for:

Essential Cookies: Session management, shopping cart, authentication
Functional Cookies: Language and currency preferences
Analytics Cookies: Understanding how visitors use our Site

You can control cookies through your browser settings. Disabling essential cookies may affect Site functionality.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information
Withdraw consent for data processing
Request a copy of your data in a portable format
Object to or restrict certain processing activities
Unsubscribe from marketing communications at any time

To exercise these rights, contact us at hotchows@gmail.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order records are kept for legal and accounting purposes. You may request account deletion at any time.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: hotchows@gmail.com
Website: shops.hotchows.com